Our Terms and Conditions

EXECUTION OF THE TOUR

·         The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.

·         Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.

·         It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.

·         A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.

·         The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.

·         Experienced English speaking driver/guides are a key part of your tour. They are the only person(s) allowed to drive our vehicles. The driver’s decision on all matters, such as the route taken, is final.

·         We reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems withnational parksor hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.

·         We reserves the right to refuse any person from participating or continuing any tour if, in our opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and Camper’s Quest  shall not be liable for expenses incurred as a result of the termination

PAYMENTS

·         All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.

·         The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.

·         Bookings made within 42 days before arrival must be paid in full at the time of confirmation.

·         If payment is not received in accordance with the above, Camper’s Quest has the right to cancel the booking.

·         Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note that payments by VISA credit card attract a 3% service charge. Credit card transactions must be made at least two months prior to the start of your safari. Regretfully, traveller cheques are no longer accepted.

·         The costs of international transactions (or 3% service charge in case of credit card payments) are to be fully paid by the client.

FARE INCREASES

Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and retain full payment

CANCELLATION AND REFUND

All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Camper’s Quest ,

Travelling during the Covid-19 Pandemic

The spread of the Coronavirus (Covid-19) had an impact on travel around the world. Your travel plans with Camper’s Quest   may be affected by travel restrictions in your home country or at your travel destination. If you have already booked a trip with us, or you are in the process of planning your next adventure, know that your booking with us will be secure.

You can postpone your travels with us up to 72 hours before your departure upon proof of positive COVID-19 test or flight cancellation due to corona restrictions. You will be entitled to a free reschedule the trip to another date within 12 months, without additional  costs except an increase in Park fees, fuel costs or accommodation rates.

Get in touch with our team for more information on the safari discounts  info@campersquestugandasafaris.com

Camper’s Quest  reserves the right to deduct all expenses incurred from money paid.

·         Gorilla permits and air tickets are 100% non-refundable.

·         No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

COMPLAINTS

Camper’s Quest  shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.

Complaints must be reported immediately to Camper’s Quest  and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.

Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.

LIABILITY

We reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Camper’s Quest  may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).

Camper’s Quest  reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.

·         Camper’s Quest  will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Camper’s Quest  does not accept liability for errors or omissions of such suppliers.

·         Camper’s Quest  shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property. 7.3 Whilst every care is taken, Camper’s Quest  cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.

·         Camper’s Quest  cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.

·         It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.

·         It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.

·         Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with Camper’s Quest .

·         The respective laws of the country govern Camper’s Quest ’ liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.

THANK YOU FOR TAKING THE TIME TO READ THESE TERMS AND CONDITIONS!
If you have any questions, please do not hesitate to contact us! Your enjoyment, comfort, and safety are our priority.